1st lesson free
Adam's profile, diploma and contact details have been verified by our experts
Adam
- Rate Ksh. 3,492
- Response 1h
Ksh. 3,492/hr
Contact
1st lesson free
- Computer Basics
- Computer Networks
- Microsoft Outlook
- Windows
IT Support Tech Engineer who will give you LIVE experience in IT support including Office 365, Citrix, Active Directory and ServiceNow
- Computer Basics
- Computer Networks
- Microsoft Outlook
- Windows
Lesson location
Recommended
Adam is a respected member of our tutor community. He is highly recommended for his commitment and the quality of his lessons. An excellent choice to progress with confidence.
About Adam
Hi, I’m Adam — an IT support professional with over 3 years of hands-on experience helping people solve real technical problems. I specialise in breaking things down into simple, easy-to-understand steps, without overwhelming you with technical jargon. Whether you’re completely new to IT or trying to build confidence for a support role, I focus on helping you truly understand what’s going on — not just memorise fixes. I take pride in giving 100% effort to every problem I work on, and I bring that same dedication into every session. My goal is to help you think like an IT support engineer, so you can approach issues with confidence and solve them independently. If you’re looking to get into IT support or improve your real-world troubleshooting skills, I’ll guide you through practical scenarios and show you how things actually work on the job
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About the lesson
- Lower Primary
- Upper Primary
- Lower Secondary
- +14
levels :
Lower Primary
Upper Primary
Lower Secondary
Senior School
Tertiary
Adult Education
Masters
Diploma
Doctorate
Advocates Training Programme
MBA
Pre-Primary
Beginner
Intermediate
Advanced
Professional
Children
- English
- Japanese
All languages in which the lesson is available :
English
Japanese
I currently work as a 2nd Line IT Support Engineer for a French bank, where I handle a wide range of real-world technical issues in a highly secure and structured environment. In my sessions, I offer a unique opportunity to learn from actual, live support scenarios. We’ll go through real tickets from my week (fully anonymised), giving you insight into genuine user issues and how they are approached and resolved in a professional setting. Because of the bank’s secure infrastructure, many of the problems require deeper thinking and more structured troubleshooting — which makes it an ideal learning environment. You won’t just learn what to do, but how to think when things aren’t straightforward. These lessons are hands-on and practical. You’ll gain experience working through real support situations, understanding user communication, and building the confidence needed to handle IT issues in a real job. If you want more than theory and are serious about getting into IT support or improving your skills, this is a chance to learn from real systems, real problems, and real solutions.
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Recommendations
Recommendations come from relatives, friends and acquaintances of the teacher
2
Brilliant teacher
You get to see and actually do LIVE tickets from his queue I think that’s the biggest benefit it’s not it’s theory, he goes through the whole thing and shows you exactly how he resolves tickets and how he does it
Would definatley recommendAdam was such a good teacher, not only is he super polite but because he actually works in IT support for a major company I got to see and go through LIVE issues, even tickets from senior techs in his team, I can see what they do and understand it , he even let me do some of his tickets, IT isn’t as hard as I always thought !
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Rates
Rate
- Ksh. 3,492
Pack prices
- 5h: Ksh. 17,458
- 10h: Ksh. 34,916
Travel
- + Ksh. 10
free lessons
The first free lesson with Adam will allow you to get to know each other and clearly specify your needs for your next lessons.
- 30mins
online
- Ksh. 3,492/h
Details
Fees are £20 per hour as you will get hands-on experience and will be doing tickets yourself with live data and real user issues
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