1st lesson free
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Armel
- Rate Ksh. 2,757
- Response 1h
Ksh. 2,757/hr
Contact
1st lesson free
IT Service Management professional with over 20 years of experience in multiple multi-national corporations. 1-on-1 personal coaching and mentoring provided on key processes in ITIL (Incident Manageme
Lesson location
- Online
About Armel
Results-driven IT Service Management & Service Delivery Leader with 22+ years of global experience driving ITIL-based service delivery, governance and continual improvement. Proven success in managing large IT operations, delivering Incident, Problem, Change, Service Request and Service Level Management and aligning IT services with business objectives. Skilled at stakeholder engagement, SLA/KPI governance, vendor management and digital transformation. Recognized for building high-performing teams, leading service transitions and optimizing IT processes across Asia, Australia and Europe.
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About the lesson
- All Levels
- English
All languages in which the lesson is available :
English
Personal, 1-on-1 coaching and mentoring provide on key ITIL processes, including Incident Management, Problem Management, Change Management, Service Request Management, and Knowledge Management. Instructions on writing clear and concise reports (e.g., Post-Incident Report, Root Cause Analysis Report, etc.), conducting preliminary triage and in-depth root cause investigations, etc.
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Rates
Rate
- Ksh. 2,757
Pack prices
- 5h: Ksh. 10
- 10h: Ksh. 20
free lessons
The first free lesson with Armel will allow you to get to know each other and clearly specify your needs for your next lessons.
- 1hr
online
- Ksh. 2,757/h
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